RaceClocker.com (“we,” “our,” or “the Service”) values your privacy. This Privacy Policy explains what information we collect, how it is used, who processes it on our behalf, and your rights regarding your information when using our website and services (“Service”).
RaceClocker, Kade 3, 2435 NM Zevenhoven, the Netherlands. Chamber of Commerce (KvK) number 70012830. For all questions about privacy and personal data, contact us atinfo@raceclocker.com.
For the personal data of account holders (race organizers and timekeepers), RaceClocker is the controller.
For the personal data of race participants that an organizer enters or imports, the organizer is the controller and RaceClocker acts as processor on the organizer's behalf. We process participant data only to provide the Service to that organizer. Organizers are responsible for having a valid legal basis for entering participant data and for informing their participants, including the parents or guardians of minors.
Account data: your name, email address and password when you sign up. When you upgrade to RaceClocker Essentials or Premium and request an invoice (PDF), we also collect your billing address and other invoice details.
Race and participant data: the information organizers choose to enter or import, such as participant names, bib or sail numbers, clubs, categories, waves, notes, start, split and finish times, and results. If the finish line video feature is used, we store the recorded video. If you enter a race location, we store that location.
Usage data: when you use the Service we automatically receive technical information such as your IP address, browser type, pages visited, referring pages and timestamps. We use Google Analytics to understand how the website is used and to improve the Service.
Payments are processed byMollie. Your full payment details are stored by Mollie, not by us. We only see transaction information needed to confirm your subscription or purchase.
We use your information to provide and improve the Service, show live timing and results, send account related messages (such as account activation, password resets and invoices), administer the Service, ensure security and prevent fraud, and comply with legal obligations. We do not use participant data for our own purposes, and we do not sell, rent or use any personal data for advertising.
Organizers decide per event whether results are public or private. Public results, including participant names and times, can be viewed by anyone with the link and may appear on the RaceClocker results overview.
We do not share personal data with third parties for their own purposes. To run the Service we use the following service providers, who process data on our behalf:
We may also disclose personal data when required by law.
Some of our service providers process data outside the European Economic Area, including in the United States. Where this happens, the transfer is based on an adequacy decision of the European Commission (such as the EU-US Data Privacy Framework or the adequacy decision for the United Kingdom) or on the European Commission's Standard Contractual Clauses.
We use a session cookie to keep you logged in. This cookie is necessary for the Service to work and is removed when you close your browser. Google Analytics sets cookies to measure website usage. You may manage or block these cookies through your browser settings.
Timer screens store timing data in your browser's local storage, so timing continues during a lost connection and is sent to our server when the connection returns. Map tiles may be stored on your device for up to 30 days to speed up loading.
Race and participant data is kept until the organizer deletes the event or the account. Organizers can delete individual events at any time.
Finish line video is stored for 14 days and then permanently deleted. There is no backup. Halfway through this period we notify the organizer, so the video can be downloaded in time.
You can delete your account yourself at any time from your user profile page. This deletes your events and their participants, times and results. We keep a record of your name and email address for administration of deleted accounts. Invoices are kept for 7 years, as required by Dutch tax law.
Under the GDPR you have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to its processing, and to receive your data in a portable format. To exercise these rights, contact us atinfo@raceclocker.com. If you are a race participant, please contact the organizer of your race first, as they control your data. We will assist them with your request.
You also have the right to lodge a complaint with a data protection authority, such as the Dutch Autoriteit Persoonsgegevens or the authority in your own country.
All connections to RaceClocker are encrypted (HTTPS). Passwords are stored in hashed form, never in plain text. Access to race data is limited to the account holder and to people the organizer shares timer links with, and only a small number of RaceClocker administrators can access the systems.
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
For questions or concerns about this Privacy Policy or your personal data, please contact us atinfo@raceclocker.com.
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